Search this site Search Google   

Contact usSupport UsTell A Friend

Printable version                          Last Updated:July 01st, 2008 07:13:32 PM


Online Auctions


According to the FBI's Internet Crime Complaint Center (IC3), online auction disputes constituted 45% of the almost 207,000 complaints recorded last year. Complaints range from non-delivery of purchased items, misrepresentation of goods for sale, and non-payment by purchasers. Additionally, stolen goods are sometimes laundered on online auction sites, and you - as the purchaser - may not find out for weeks or even months.

Although only a small percentage of the total online auction transactions involve fraud, it is a very real risk. There are steps, however, that you can take to reduce the likelyhood of becoming a victim:
    Carefully read the site's terms, instructions, and fine print
  • Find out everything you can about the seller before bidding
  • Check the return policy
  • Pay by credit card to qualify for consumer protections offered by your card’s financial institution. Research safe payment options (see our Shopping Online page for more information
  • Be sure that you are using a secure web site is when entering personal information
  • Save all correspondance, receipts and e-mails for every transaction
  • Report fraudulent, deceptive and unfair business practices at www.ftc.gov or call 1.877.FTC.HELP
Additional Resources

The Federal Trade Commission: Internet Auctions: A Guide for Buyers and Sellers

OnGuard: Internet Auctions